WARNING: On the same day of the tour, before going to the Observatory, please check your email and your mobile phone in case of last minute notice.
Guided tours are carried out into one of the telescopes, only in the mornings. The telescope will be assigned depending on its availability. Night-time tours are not allowed at ORM. Generally, on Thursdays at 9:30, the visit is into one of the English telescopes (WHT or INT), while all the other tours take place at Gran Telescopio Canarias (GTC). The Observatory reserves the right to modify the days and times of the tours, as well as the visited telescope, depending on its availability or due to causes outside the sphere of its foreseeable control or events of force majeure.
Next to the ORM annexe shown in the map. After the barrier, drive along the main street for approximately 50 meters and turn left (there is a sign that indicates "Meeting Point"). Please, park your car in the authorised parking lot, advance reservation is not required. We suggest arriving at the meeting point at least 15 minutes prior to the beginning of the tour.
Transfer to the Observatory is NOT included. Please, note that you have to travel in your own vehicle or taxi to the meeting point and then to the telescope as well. No public bus service is provided to reach the Observatory.
Which is the minimum and the maximum group per tour?
The minimum group is 15 people. In case that the minimum group is not reached 24 hours prior to the beginning of the tour, the same one may be cancelled (see the cancellation policy below), although on particular dates and above all in the summertime, the seats are sold out very fast. The maximum group is 20 people for the English telescopes (WHT and INT) and 25 people for Gran Telescopio Canarias (GTC).
Visitors age warning:
The minimum age for visiting the ORM telescopes is 6 years of age. Children who have not turned 6, will not be admitted (the Observatory set this rule for security reasons). The guide may request the child's ID card or Passport. People under 18 must be accompanied by an adult.
The tour is carried out in two languages (habitually English and Spanish).
The Company reserves the right to modify the conditions or cancel the tour due to causes outside the sphere of its foreseeable control or events of force majeure.
CANCELLATION OR CHANGES BY THE COMPANY:
The tour could be cancelled due to weather alert or prealert, landslide or ice on the road, maintenance service in the telescope, or if the minimum group is not reached at the deadline. In this case, you will be noticed as soon as possible (please, remember to check your email and mobile phone on the same day of the tour before going to the Observatory). A reschedule (subject to availability) or a refund will be offered to you.
CANCELLATION OR CHANGES BY THE CUSTOMER:
The customer can request changes or a reschedule (subject to availability) at no additional charge until 48 hours before the beginning of the tour. Afterwards, changes requested by the customer will not be accepted.
Also, the customer can cancel his reservation at a charge of 10% until 48 hours before the beginning of the tour. Afterwards, cancellations requested by the customer will not be refunded.
To cancel or modify his reservation (within the deadline) the customer must send us a written request via email only, indicating the date of the tour, the booking number, his name and telephone number provided in the reservation, specifying his request: cancellation, reschedule (subject to availability) or change the number of participants.
In case of changes in the reservation (both by the customer and the Company), the above-mentioned cancellation policy will be applied: the customer can modify his booking until 48 hours before the new date set for the tour. Afterwards, changes requested by the customer will not be accepted.
Also, the customer can cancel his reservation at a charge of 10% until 48 hours before the new date set for the tour. Afterwards, cancellations requested by the customer will not be refunded.
By reserving the tour and paying the corresponding amount, you confirm that you have read and accepted our Cancellation policy.
IMPORTANT NOTE: Online purchases (credit card or PayPal): refunds will be made within 7 working days. Purchases in our office (cash payment): refunds will be made in cash during our office hours.
The Astronomical Observatory is situated at 2,400 m. a.s.l., consequently oxygen level is lower than the AT sea-level. For this reason, we do not recommend this tour to babies, people with anaemia, heart diseases, breathing problems and people over 70. In case of appearing symptoms of dizziness, nausea, shortness of breath or headache, please inform your guide immediately. Medical assistance is NOT available at the ORM. We are not responsible for any health damage as a consequence of altitude or non-observance of our recommendations.
What to bring on the tour:
Observatorio Roque de los Muchachos, 38788, Santa Cruz de Tenerife, Spain
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